Cancork Return Policy

We want you to be completely satisfied with your purchase, and will gladly accept it back! If anything falls short of your expectations or does not work out for whatever reason, please contact us and we will do everything possible to ensure customer satisfaction. We will refund you for any goods you return to us at the full price they were purchased at the time of your purchase. Depending on the date of return, we may charge a restocking fee (see below). You are still responsible for these items until they arrive at our warehouse, and they must be packaged carefully to avoid damage during transit! Once the items are received, they will be inspected prior to being allowed to return. We may have to refuse a return if an item is not returned in its original condition.

Free Returns up to 30 Days

Return shipping costs are your responsibility, but we are happy to assist you in organizing it. Please ensure that the return shipment is properly prepared for shipment, as we are not responsible for returned shipment damage.

30 Days Return

Extended Returns up to 90 Days

In some cases, you change your mind mid-project. We’ve got you covered. We offer 90-day extended returns. We’ll gladly accept returns and refund 70% of your order. Return shipping costs are your responsibility, but we are happy to assist you. We are not responsible for returned shipment damage.

90 Days Return

Liquid Goods Return

Water-based products really shouldn’t be shipped during the winter. We use special packaging materials to keep the product from freezing during transport. The purchasers must immediately bring all liquids inside and inspect them upon delivery (open up cartons). If your shipment arrives frozen or damaged, please contact us immediately with images. Liquid products are generally non-refundable and non-creditable.

No Return of Liquid Goods

Damaged Products

If your order arrives damaged, you must notify us within two days of receipt and provide photos. If there is a shipping damage, you must note it on the delivery note before accepting it. The investigation can take up to ten weeks, but once it is finished, refunds or replacements are issued.

Damaged Goods

Things that can’t be returned/refunded

  • Liquids like Adhesive or Polyurethane – All Liquids are considered “Final Sale”
  • Clearance sales (marked as Clearance)
  • Flooring product without the original packaging/plastic
  • Products that are purchased “sight unseen,” which means you didn’t order the samples we offer beforehand
  • Shipping costs – We don’t refund shipping charges or pay for return shipping – the purchaser carries the cost of returning the products

Request a Refund

If you’re not happy with your purchase, we’ll do whatever it takes to make things right. Contact our service team, and they will arrange a pick-up. We do not accept returns that are not coordinated with our service team beforehand. Please make sure you contact and agree on the return first.

Additional Information about Returns

Return location

Returns must be remitted to our Warehouse in Richmond, BC Canada which is the order origin.

Cancork Floor Inc.
#185, 1991 Savage Rd.
Richmond BC V6V 0A4
Canada

Minor issues

Sometimes, you will come across a product that has minor damages or imperfections. However, most of these are still very usable if you cut off the male (or female) side at the beginning row or end row of your project!