Shipping & delivery

Dispatch, tracking, delivery options and arrival checks.

Dispatch

Most in-stock orders leave within two business days.

Tracking

We send tracking when your shipment is ready.

Arrival

Freight reaches the curbside or an accessible driveway.

From checkout to your door

Dispatch and transit are separate. Transit time depends on the destination, order size and carrier schedule.

  1. Check your detailsConfirm your delivery address and phone number before the order leaves. An in-transit shipment may not be redirectable.
  2. Watch for trackingYour shipping confirmation includes tracking when the carrier has the shipment.
  3. Plan for deliveryArrange help to bring flooring or wall-tile cartons indoors. Inside delivery is not included.

Choose the delivery that fits

Available methods and prices depend on your cart and address. Free shipping may apply to eligible $1,500+ orders; checkout confirms the offer.

Home delivery

A lift-gate lowers the pallet and a pallet jack moves it to the accessible curbside or driveway. Plan the final move indoors yourself.

Freight-terminal pickup

Pickup can cost less than residential delivery. You need a suitable vehicle and enough help to load and move the order safely.

Before you sign for delivery

  1. Count cartons against the waybill.
  2. Inspect the pallet and packaging; photograph damage.
  3. Write any damage, shortage or overage on the waybill before signing, then contact us.
What if something arrived damaged?

Other shipping questions

How long will my order take to arrive?

Most in-stock orders leave within two business days. Transit time depends on your destination and the carrier schedule. Ask us for a current estimate before booking an installer.

Do you ship to rural addresses?

Delivery options depend on the carrier route. Enter your address at checkout or contact us to compare residential delivery with terminal pickup.

Can I collect from a freight terminal?

Where a suitable terminal is available, yes. Contact us before ordering to compare options and confirm the vehicle and loading help you need.

What if an item is backordered or delayed?

Only in-stock items have a checkout delivery date. Contact us for the current backorder estimate before scheduling installation. For a shipment already on its way, use the tracking link or contact us with your order number.

Can I change my delivery address?

Contact us as soon as possible. Goods already in transit may not be redirectable.