How to save on shipping cost?

Shipping the product to a terminal is the best way for us to help you keep your costs down. If you have a large vehicle, you can save around $65-$120 dollars by picking up your order at a shipping company terminal in your area. Please find a terminal address here. The shipping companies we use include: Vitran, Day and Ross, Manitoulin, Clark, ACE, Diamond Delivers, Comox Pacific. More information about each company including terminal locations can be found by clicking each company`s name.

How quickly can you ship my order?

Once your order is placed, we will ship out inside 48 hours. You will receive your orderu2019s tracking information from us within 2 business day. You can expect to receive your flooring within 3-9 business days (East Coast and US shipments may take longer than 7 days). You will receive a call from the shipping company the day prior to pick-up to arrange for delivery. Our cork flooring products are shipped from the west coast of British Columbia, Canada (Surrey). If there is a back-order of sto...

How does a residential delivery work?

A residential delivery is considered complete once the product has been delivered to your driveway. To facilitate this type of delivery for flooring products, a delivery vehicle equipped with a lift-gate will be used. The pallets containing your order will be carefully lowered from the truck and placed in your driveway with the assistance of a pallet-jack. Please be aware that your order will be delivered to your curbside, and there won't be an inside delivery service provided. Therefore, it ...

What are the shipping policies?

Delivery is Monday to Friday, between 9am and 6pm local time. The carrier will call you in advance to arrange a delivery time Upon receiving your cork flooring, we kindly request that you conduct a thorough inspection of both the pallet and each carton. It's important to count each carton and ensure that there are no discrepancies between the driver's waybill and your invoice. In case of any damage, shortage, or overage, it is imperative to make a note of these issues on the driver's waybill ...

What are the shipping terminals?

Click here to see a list of our terminals

How can I quote shipping cost onlines?

Click here to see video tutorial on how to get shipping costs

Shipping FAQs

How can I reduce delivery cost?

Freight-terminal pickup can cost less than residential delivery. You will need a suitable vehicle and enough help to load and transport the order safely. View freight-terminal locations.

When will my order ship?

Most in-stock orders leave the warehouse within two business days. We will send tracking information when the shipment is ready. Transit time depends on the destination, order size, and carrier schedule.

How does residential delivery work?

Residential freight delivery is curbside or driveway delivery. A lift-gate lowers the pallet from the truck, and a pallet jack places it at the accessible delivery point. Inside delivery is not included, so arrange help to move the cartons indoors.

What should I check at delivery?

Before signing the carrier’s waybill, count the cartons and inspect the pallet and packaging. Record any damage, shortage, or overage on the waybill. Notes on the signed waybill are required when we file a freight claim on your behalf.