How to save on shipping cost?
Shipping the product to a terminal is the best way for us to help you keep your costs down.
The shipping companies we use include: Vitran, Day and Ross, Manitoulin, Clark, ACE, Diamond Delivers, Comox Pacific. More information about each company including terminal locations can be found by clicking each company`s name.
How quickly can you ship my order?
Once your order is placed, we will ship out inside 48 hours. You will receive your order’s tracking information from us within 2 business day. You can expect to receive your flooring within 3-9 business days (East Coast and US shipments may take longer than 7 days). You will receive a call from the shipping company the day prior to pick-up to arrange for delivery. Our cork flooring products are shipped from the west coast of British Columbia, Canada (Richmond). If there is a back-order of stock in a certain colour/finish, we will let you kno.
For all other orders, we have negotiated heavily to bring you the best discounts and will pass the savings on to you. Please email or call 1-866-998-1198 for your shipping estimate!
How does a residential delivery work?
A residential delivery is considered complete once the product is delivered to the driveway. For this type of delivery, flooring products require a delivery vehicle with a lift-gate. The pallets should be lowered off the truck and into your driveway with a pallet-jack. The carrier may require you to unload the vehicle yourself. Large orders of flooring product are heavy and require proper equipment to accept the goods upon delivery. Please check weight of your goods before they are delivered to you. You will find the weights of the carton(s) or pallet(s) under “Products”.
What are the shipping policies?
Delivery is Monday to Friday, between 9am and 6pm local time. The carrier will call you in advance to arrange a delivery time
Please note: You should inspect your shipment before signing the delivery waver. Most shipments made by common carrier require a signature upon delivery. Should you find any damages to the packaging – do not sign the waver. The carrier is responsible for the state of the goods delivered to you. If you find that your goods have been damaged during transport, call their office immediately to decide what to do with the damaged product.